Q: How do I buy tickets?
A: Ticketing information is shown on each page on the left side of this website.
Q: Is there any ticket discount?
A: We offer group rates for tickets purchases of 8 and above. Discounts cannot be combined, cannot be applied retroactively and do not apply to previously purchased tickets.
Q: How long is the performance?
A: A Shen Yun performance is about two and half hours, including a 15 minutes intermission.
Q: When should I arrive at the theatre?
A: It is recommended you arrive at the theatre at least 30 minutes prior to the curtain time. Please allow sufficient time for traffic delays and parking. There is usually ample and convenient parking available if you arrive early. Should you arrive at the theatre late or after curtain, you will be held in the lobby until there is a suitable seating break during the performance.
Late Seating Policy
Shen Yun performances begin promptly at the announced starting time. Late arrivals will be required to remain in the lobby areas until an appropriate seating break in the performance. No seating breaks during any work.
Patrons who leave the hall before or during a work will not be reseated until after the completion of the work. In fairness to the performers and fellow show-goers, we ask that you remain in your seat until the performance has concluded. Lobby monitors are available to view most on-stage performances.
Q: What should I wear to the performance?A: Going to Shen Yun performance is often a special occasion for our guests and they frequently dress up for the event. For some, that may mean a tuxedo or sparkling gown, for others it may mean a business suit or blazer, and for some it may be a clean pair of pants and a polo shirt. We recommend dressing as if you are going out to dinner at a nice restaurant.
Q: Any accommodations for patrons with physical challenges?
A: The Canon Theatre has an elevator from the Victoria St. entrance to the orchestra level only. Wheelchair seating is available in designated areas of the orchestra level.The theatre is equipped with an infrared listening system for the hearing-impaired; headsets are available free-of-charge (with a refundable deposit) at the coat-check counter.
For wheelchair or any other special seating needs, please telephone either 416-872-1212 or 1-800-461-3333.
Q: May I bring a camera?
Audio / Video Recording STRICTLY PROHIBITED
A: The taking of photographs, video, audio, digital or recordings of any type during performances is STRICTLY PROHIBITED. Please leave all cameras or audio / video recorders at home.
Q: May I bring child(ren) to the performance?
A: Only children of Age 4 and above are admitted. Every patron, regardless of age, must have their own ticket.
That said, watching Shen Yun performance is very beneficial for children. For many children, it is “a marvelous experience. A wonderful introduction to the outstandingly rich Chinese culture.” (Cliff.com Reviewer 10-year old James & Mom) “It’s something that every child should see. It’s a great message – a great message for truth, divinity and sense of purpose.” (Lisa McLeod, MPP, Canada)
Q: What if someone needs to contact me during the performance?
A: Please TURN OFF all pager, cell phones, watches, alarms, and other electronic equipment during the performance to avoid potential interference to the electronic equipments used in the performance.
Guests cannot be paged at the theatre. If someone might need to contact you, please make sure they know your exact seat location (seating section, row and seat numbers) and a message will be relayed to you at an appropriate break in the program. Please do not text message during the performance.
Q: Are there restaurants nearby?
A: There is a wide variety of restaurants near the theatres. We also offer dinner and show packages that provide great experience and value. Please visit "Dinner Package" tab on the home page for more details.
Q: Anything else that I should pay attention to?
A: For the enjoyment of the entire audience, we asks your cooperation with the policies mentioned above:
Children 3 and under will not be admitted.
Arrive early. Late seating is only available at appropriate breaks.
For dinner and show package patrons, please allow sufficient time to enjoy the meal and arrive at the theatre on time.
Absolutely NO photographing or recording during the performance.
Turn off cell phones during the performance.
In addition, please be aware that other patrons may be sensitive to perfume and after-shave fragrance when in close proximity. Your consideration is appreciated.
